Free Mattress Delivery

HOW LONG WILL IT TAKE MY MATTRESS TO ARRIVE?

Once you've placed your order, your mattress will arrive in about 3-5 business days. We ship via UPS Ground and deliver Monday through Friday, excluding holidays. Upon shipping, we'll send you an email with your UPS tracking information so you can stay up to date on your shipment. Deliveries to Hawaii, Alaska, and Canada can take up to 10 business days to arrive.

DO I NEED TO BE HOME TO SIGN FOR MY MATTRESS?

We ship all of our mattresses through UPS Ground, which typically means if you are not home at the time of delivery, the driver will leave it right at your front door or wherever large packages are usually left. Leaving the mattress is at the driver’s discretion, so in some locations, they may not leave the mattress so they can safely re-deliver it the next business day. 

We do not have any signature restrictions to receive the mattress unless you’re shipping to a place of business, in which case someone will need to sign for the box. If you’d like to require a signature for a home delivery, we can arrange if you request. 

Please note that if you live in an apartment building or walk-up or have any special instructions for the driver, you’re more than welcome to contact UPS personally at 1-800-742-5877 once your tracking number goes live, or you can call us at 949-242-2727 or email support@cloud9sleepproducts.com for assistance.

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In most cases unpacking and setup of the new mattress will not require assistance. Our mattress boxes are all 45 inches with length and width ranging from 14 through 18.5 inches depending on the mattress size. The weights vary from around 45 pounds to 100 pounds for the closed-cell foam mattress, but they are around 20% heavier with the latex versions of the 6 and 8-inch mattresses. 

In the event you need professional assistance to unpack and install the new mattress and remove any old mattress and related items, please call us for assistance so that we can seek to arrange a delivery service partner to assist at a reasonable price.

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