10 Year Mattress Warranty

Who and what does this Warranty cover?

We stand behind our mattresses and offer the following Limited Warranty (the “Warranty”) to prove it. The terms of our Warranty are as follows:

This Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Cloud 9 Sleep Products mattress (the “Product”) for which you are seeking recourse under the Warranty and (b) purchased it directly from Cloud 9 Sleep Products or from an authorized Cloud 9 Sleep Products dealer.

This Warranty is limited to material defects caused by Cloud 9 Sleep Products’ use of defective materials or workmanship in the Product you have purchased.

Specifically, this Warranty covers the following defects, assuming they arise or appear in circumstances in which you have been using the Product only for its intended purpose and have not subjected it to other than normal wear and proper handling:

  • A visible indentation or sag greater than three-quarters (3/4) of an inch in the foam material. This refers to an indentation that is visible when no weight is applied to the top of the Product. Please note that “normal wear” assumes and requires that your mattress is continuously supported by a proper foundation sufficient to support the distributed weight of your body and the mattress itself.
  • Any physical flaw in the foam material that causes it to split or crack.
  • Any manufacturing defect in the mattress cover such as the fabric tearing or stitching unraveling.

2. What will Cloud 9 Sleep Products do?

We will repair or replace the Product or its material components (e.g., the mattress cover). In the case of a manufacturing defect in the mattress cover, we may elect to repair or replace the mattress cover, rather than replace the entire mattress, and we reserve sole and complete discretion over that election. In the event we elect to replace the mattress cover, we'll replace it with the current style of cover available, which may be of a different color or material than the original, defective cover.

Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.

3. How long does the Warranty coverage last?

This Warranty for your new Cloud 9 Sleep Products mattress lasts for ten (10) years from the date of purchase. We don't pro-rate the terms (i.e. we don't reduce the total amount as time goes on).

4. What is not covered by this Warranty?

We don't cover changes to your mattress that are caused by or the result of normal wear and tear. Also, of course, we don’t cover changes caused by or resulting from circumstances or uses that go beyond the intended use of a mattress—namely, reclining and sleeping. For example, don't take your Cloud 9 Sleep Products for a ride down the river.

Every Cloud 9 Sleep Products mattress is crafted individually, one at a time. As such, some degree of individualization of the finished Product is an inherent part of that Product and to be expected. Imperfections that do not prevent ordinary use and enjoyment of the Product are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These are not considered to be defects for which you can seek a remedy under this Warranty.

Cloud 9 Sleep Products mattresses are designed to work on a firm, solid-surface, on a bed base (e.g., a frame or platform) that is structurally capable of supporting the weight of the mattress and user upon it. This Warranty does not cover your Product if you use it in a manner incompatible with that intended design.

More specifically, this Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) tears, stains, soiling, burns, and discoloration that occur over time; (d) dampness or mold; (e) individual or personalized preferences relating to firmness, texture, comfort, etc. ; (f) normal body impressions not greater than 3/4” in the mattress as measured below the quilt level – in other words, settling of the fiber in the quilt is to be expected and is not considered a defect); (g) individual or personalized allergies and sensitivities; (h) naturally occurring cotton or foam aromas.

In addition, this Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) use of the Product on an improper bed frame; (d) physically abusing the Product; (e) attempting to clean the Product in an inappropriate manner; and (f) improper storage of the Product (including storage in damp locations, areas infected with insects or rodents, or any other unprotected storage areas); (g) purchase from resellers who are not authorized retailers.

AKE A CLAIM UNDER THIS WARRANTY.

To make a claim under this Warranty, please send: 1) a brief written description (and photo, if possible) of the problem or condition that you believe constitutes a defect; 2) proof of purchase (such as your order number or an original dated sales receipt) to Cloud 9 Sleep Products at support@cloud9sleepproducts.com. Your failure to comply with these claim submission instructions may void this Warranty. We reserve the right, in our sole discretion, to require photographs, further information or descriptions, or to physically inspect the mattress prior to accepting a particular claim under this Warranty.

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